Daniel Castillo

Verified patient insurance eligibility and benefits before services. Reviewed provider requests and submitted prior authorization requests to commercial insurance companies, Medicare, and Medicaid. Monitored authorization status and followed up on pending requests to minimize treatment delays.

Insurance verification and authorization - Health Prime

(2025-01 - 2026-07)

• Verified patient insurance eligibility and benefits before services.
• Reviewed provider requests and submitted prior authorization requests to commercial insurance companies, Medicare, and Medicaid.
• Monitored authorization status and followed up on pending requests to minimize treatment delays.
• Delivered professional, empathetic customer service when addressing patient and provider inquiries regarding insurance coverage and authorization status.
• Managed multiple authorization requests daily while meeting productivity and accuracy goals.
• Maintained compliance with HIPAA and payer guidelines.

Sales/Scheduler - Blacksone Medical Services

(2022-06 - 2024-12)

• Effective negotiation techniques to reach win-win outcomes
• Closing the sale and obtaining commitment from customers
• Following up after the sale to ensure customer satisfaction
• Building rapport with prospects and customers
• Creating compelling sales pitches and presentations for software solutions
• Active listening techniques for better customer understanding

Customer services - Buwelo

(2021-04 - 2022-06)

• Identifying and understanding customer needs and expectations
• Analyzing customer behavior and preferences
• In-depth understanding of products/services offered by the company
• Providing accurate information to customers

Graphic Designer - Graphic Design - URBE Rafael Belloso Chacin University (2010 - 2017)