David Gracia

Bilingual professional (English C1 – Spanish native) with a strong background in customer service and medical billing within Accounts Receivable and Revenue Cycle Management. I have experience working in fast-paced, client-focused environments, handling claims follow-ups, payment posting, issue resolution, and cross-team coordination to ensure operational efficiency. I am highly detail-oriented, analytical, and organized, with the ability to communicate effectively across multicultural teams.

My strengths include problem-solving, process improvement, and delivering excellent customer experiences while maintaining accuracy and compliance. I thrive in remote environments, collaborating proactively with teams, meeting performance goals, and adapting quickly to new systems and workflows.

RCM & AR SPECIALIST - HEALTH PRIME

(2024-01)

Manage accounts receivable within the Revenue Cycle Management process. Resolve outstanding invoices, follow up on unpaid claims, contact insurance companies to secure reimbursements, and ensure accurate and timely payment for services provided to patients.

MULTILINGUAL TEAMMATE - TASKUS COLOMBIA

(2022-01 - 2024-12)

• Provided multilingual customer support, resolved inquiries and complaints, and collaborated with cross-functional teams to ensure high customer satisfaction.

OPERATIONS ASSISTANT - ARCOTECK SAS

(2019-01 - 2020-12)

• Supported operational processes, assisted management, supervised field staff, and participated in agricultural field activities including irrigation and fertilization support.

ENVIRONMENTAL ASSISTANT - ARCOTECK SAS

(2018-01 - 2019-12)

• Managed environmental and cartographic information, reviewed technical reports, conducted field visits, and supervised field personnel.

CONTRACTOR - ORGANIZACIÓN INTERNACIONAL JIMENEZ RAMIREZ SAS

(2019-01 - 2019-12)

• Maintained and organized green areas within campus facilities.

ENVIRONMENTAL MANAGEMENT INSTRUCTOR - DAGMA PROJECT & FUNDACIÓN UNIVERSIDAD DEL VALLE

(2017-01 - 2017-12)

• Delivered environmental education sessions and promoted community engagement in sustainability initiatives.

Agricultural Engineering - Agricultural Engineering - UNIVERSIDAD DEL VALLE (2016-01 - 2022-12)

Seminar - International and National Advances in Integrated Water Management - NATIONAL UNIVERSITY SEMINAR (2015-01 - 2015-12)

Conference - Horticulture: pineapple, aloe vera, plantain - UNIVERSIDAD DEL VALLE (2014-01 - 2014-12)

Course - Parameters for calculating a water balance - SENA VIRTUAL (2013-01 - 2013-12)