Operations & Sustainability Program Manager - Zero-Carbon UG - Cologne, Germany
(2025-09)
Led cross functional teams, Helpdesk and project managers for IT applications, products, infrastructure & App. Transformation, data center support and IT quality management.
- Led cross functional teams, Helpdesk and project managers for IT applications, products, infrastructure & App. Transformation, data center support and IT quality management like lean, six-sigma etc.
- Managed end-to-end IT infrastructure including cloud platforms (Azure and AWS) and Microsoft 365, enhancing system performance and scalability by 28%
- Owned and enhanced PMO standards, NOC & improving project governance and consistency by 30%
- Led cross functional initiatives ensuring leadership alignment and reducing delays
- Drove data driven culture improving decision accuracy and insights adoption by 35%
- Introduced continuous improvement practices reducing operational waste by 20%
- Identified and resolved key operational gaps within first phase improving execution clarity by 40%
- Delivered services in complex, multi-stakeholder and large-scale environments, ensuring continuity and performance during peak operational events with zero critical failures
- Collaborated with AI, blockchain, and streaming technology teams, driving platform performance improvements of 30%
IT/OT Global Delivery & Operation Leader - Robert Bosch ElektronikGmbH - Salzgitter, Germany
(2022-07 - 2024-12)
Led end-to-end service delivery for critical application portfolios, ensuring seamless alignment between business processes and IT services. Acted as trusted advisor to senior stakeholders and clients, strengthening governance and decision-making. Co-created and executed company strategy with leadership driving strategic initiatives success.
- Led end-to-end service delivery for critical application portfolios, ensuring seamless alignment between business processes and IT services, ticket trend analysis, improving service readiness. Management of DevOps Team, patch & release, data center, AI/ML implementation and daily global operations
- Acted as a trusted advisor to senior stakeholders and clients, strengthening governance and decision-making, increasing stakeholder confidence and IT quality across global location like Lean, failure analysis, 5S, 5Why, Gemba etc. Implement AI agent PUMAA for shopfloor execution and operations
- Co-created and executed company strategy with leadership driving strategic initiatives success above 90% and led end to end execution across functions improving delivery and digital transformation
- Built and scaled OKR and KPI frameworks increasing performance visibility by 40%
- Led a 20-member team supporting global #41 production & 9 development facilities, achieving over 97% infrastructure uptime across all locations and enhance department revenue and cost controlled
- Managed the large project, hardware lifecycle, P&L, €200M budget, ensuring seamless delivery
- Drove stakeholder engagement across global sites, maintaining 95%+ customer satisfaction and ensuring service reliability aligned with business expectations, on-site coordination & support
- Acted as primary liaison between executive leadership and technical teams, translating complex technical strategies into business value, improving decision alignment
- Managed vendor relationships, negotiated contracts, and achieving 15% cost optimization and establishing new vendor partnerships to strengthen delivery capability
IT Architect & Delivery Architect - IBM/ Kyndryl - Hyderabad, India
(2016-06 - 2022-06)
- IT Strategy & Road-map planning, DC Migration, ITSM Strategy, DR-BCP and IT-Business alignment
- Developed architectural layers i.e. organizational, business, information, application, and technology, delivering a scalable, compliant architecture with 99.9% uptime
- Design (Green / Brown Field), migration, consolidation, and optimization of mission critical data center
- Delivery of work products like Solution Design Document (SDD), Architecture Solution Design (ASD), Bill of Materials (BOM), High Level Design (HLD), Low Level Design (LLD), RPO & RTO
- Optimizing DR, Cloud and Data center capacity, migration, reliability, scalability efficiency, and cost
- Migrated critical workloadsto the cloud (Azure, AWS and IBM Cloud), reducing costs by 35%
- Engineered globally compliant, resilient architecture, improving data center efficiency by 20%
- Established security policies and DR plans aligned with global standards, reducing risk
- Vendor management, cost control, BOM, budgeting and working with pre-sales for project support
IT Operations & Technical Project Manager - HCL Technologies - Hyderabad, India
(2012-07 - 2016-06)
IT Manager - Bank of America (BACI) - Hyderabad, India
(2010-09 - 2012-07)
