HR Assistant II at Amazon (2022-01 – 2023-12)
- Managed HR cases related to Leave of Absence, Benefits, Payroll, Stock, and company policies.
- Supported employees through sensitive situations while maintaining confidentiality, compliance, and accurate case documentation.
- Collaborated with HR Business Partners, Payroll, Benefits, Operations, and other cross-functional teams to resolve complex employee issues.
- Provided clear guidance to employees while resolving complex inquiries and adapting to policy changes.
Advisor I, Blended Support at Concentrix (2023-01 – 2024-12)
Customer Service & Floor Support
- Delivered customer support through phone, chat, and email while consistently meeting quality and performance goals.
- Selected as Floor Support based on strong performance, providing guidance to new agents on systems, policies, and complex customer cases.
- Conducted coaching sessions to help teammates improve performance, confidence, and customer service skills.
Investigation Specialist at Amazon (2025-01 – 2026-12)
Buyer Abuse Operations
- Investigated buyer abuse cases by analyzing account activity, identifying fraud patterns, and making evidence-based decisions.
- Conducted holistic investigations across related accounts to detect suspicious behavior while protecting legitimate customers.
- Managed high-volume investigations while maintaining quality, accuracy, and compliance with Amazon policies.
- Protected Amazon's marketplace by handling sensitive data and ensuring compliance with company policies.
