Jaime Manjarres
Supervisor servicio al cliente
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Sobre mí
After holding leadership positions for most of my life (during military service,
college projects, and other jobs) I seek to further develop myself in this field by demonstrating my ability to manage and guide other people to be the best version of themselves, work with others to reach a common goal together is one of the most rewarding experiences I have had throughout my life, and one of the activities that I am most passionate about.
Experiencia
TECHNICAL SERVICE AGENT
SUPERVISOR
VISE LTDA |
AGO 2015 - JUN 2016
TELEPERFORMANCE |
AGO 2019 - NOV 2020
Receive calls regarding issues with the services or the products offered by the company, looking for a resolution for the customers and their issues.
Comply with quality standards and reach metric goals monthly.
Bilingual
SUPERVISOR
VISE LTDA |
AGO 2015 - JUN 2016
TELEPERFORMANCE |
AGO 2019 - NOV 2020
TELEPERFORMANCE |
NOV 2020 - APR 2022
Responsible for the delivery of the Key Performance
Indicators (KPI) of the immediate team, including the parameters of quality, productivity and compliance .
Presentation of reports to the client and bosses on a daily basis.
Guide and encourage the development of agents so that they can perform positions of higher responsibility as backups or potential candidates for the position.
Educación
Bachillerato en el EN Camilo torres
