Jean

Operations professional with 4+ years of remote experience supporting U.S.-based leadership and cross-functional teams. Regularly serves as the direct point of contact for multiple senior stakeholders at once (two State Directors, across two states, in parallel), coordinating meetings, managing competing priorities, and handling protected confidential information under HIPAA. Built a complete scheduling and follow-up system from the ground up (no prior template to follow), authored the SOPs that govern it, and consistently works ahead so leadership rarely has to ask for status.

Comfortable across Outlook, Google Workspace, Slack, Zoom, Teams, ClickUp, Salesforce, and Power BI. No formal Executive Assistant title yet - but every core EA competency (calendar management, stakeholder liaison, confidentiality, SOP ownership, and executive-ready reporting) has already been built and proven in production.

Authorization Specialist at Pharmbills (2025-09 – Present)

• Coordinate and reschedule meetings between BCBAs and insurance representatives across a 900+ case, dual-state portfolio (AZ: 250, VA: 650), managing shifting priorities so authorizations stay on schedule and services are never delayed.
• Act as the primary administrative point of contact for two State Directors simultaneously (Arizona and Virginia), proactively surfacing updates and working ahead of requests to minimize what leadership has to chase down.
• Authored and personally maintain 2 SOPs covering the authorization workflow in both states, keeping documentation current as processes change.
• Independently designed a full follow-up and tracking system in ClickUp (30/21/14/7-day cadence plus a “waiting for direction” tracker) to prevent bottlenecks, self-directed process and systems design with no prior template to build from.
• Handle protected health information (HIPAA) daily and enforce strict confidentiality across departmental lines when relaying case updates between clinical, QA and payer teams.
• Draft parent/client-facing communications on service start dates and pending items and manage time-sensitive fax-based care coordination between facilities, BCBAs and Primary Care Physicians.
• Deliver weekly and monthly status reporting to State Directors and cross-functional management.

Logistics Coordinator – Accounts Receivable at Lean Solutions Group (2025-01 – 2025-08)

• Managed 400-500 client accounts and $100K+ in monthly receivables for a U.S. freight client, requiring precise prioritization, follow-through, and multi-channel communication (calls, email, CRM) - the same organizational discipline required to manage an executive's inbox and calendar.
• Resolved complex billing disputes within 7-10 day SLAs by coordinating directly across AR, AP, and legal departments, escalating formally when needed - direct experience acting as a liaison between departments with competing priorities.
• Designed and deployed a reusable Excel tracking template (VLOOKUP/XLOOKUP-based) that was adopted team-wide, enabling every coordinator to generate reports without rebuilding from scratch.

Quality Analyst at Sutherland Global Services (2022-10 – 2024-11)

• Produced structured, bilingual (EN/ES) weekly and monthly performance reports for U.S. management and cross-functional stakeholders, maintaining audit accuracy consistently above 90%.
• Built and presented Power BI dashboards directly to management, turning raw multi-source data into clear, executive-ready comparisons and trend reporting.
• Conducted root cause analysis on recurring process failures and partnered with operations and training teams on corrective action plans.

B.S. in Industrial Engineering – Universidad de la Costa (2027)

Advanced Excel Course – Universidad de la Costa (2022 – 2022)