Jeimy Santos

International Trade professional with experience coordinating end-to-end import and export operations within a freight forwarding company, supporting clients in the aerospace and military sectors. Skilled in ensuring shipment traceability through planning, documentation management, continuous tracking, and effective communication with clients, suppliers, carriers, agents, and internal teams, while ensuring compliance with the company's operational and service standards. Proficient in Incoterms 2020, ERP/TMS information management, reporting and KPI preparation using Microsoft Excel, administrative support, operational closing, and coordination of specialized cargo, including Hazmat and Licensed Cargo.

Committed, organized, and detail-oriented professional with strong problem-solving, assertive communication, negotiation, follow-up, and proactive skills.

Logistics Operations Assistant at LEADERSHIP FREIGHT GROUP DE COLOMBIA LTDA. (2025-03 – 2026-03)

Freight Forwarding Company

• Managed over 50+ end-to-end (E2E) air import and export operations monthly simultaneously for two institutional accounts (CIAC and FAC), coordinating each shipment from receipt through delivery and ensuring compliance with requirements, standards, costs, and agreed timelines based on quotations or shipping instructions.
• Collaborated directly with the Senior Operations Lead to support ocean and international ground freight coordination, managing critical documentation including Bills of Lading, empty container release letters, and waybills.
• Proactively communicated shipment status to clients, suppliers, airlines, carriers, and internal teams, ensuring accurate and timely updates and contributing to overall customer satisfaction.
• Owned the accuracy of the operational documentation, managed airline bookings, validating schedules, routes, rates, cargo acceptance capacity, and alternative routing options to secure the most suitable international transit for each shipment.
• Tracked and traced shipments, anticipating delays or operational issues and coordinating timely solutions when necessary to maintain operational continuity.
• Managed operational documentation, including AWBs (MAWB/HAWB), manifests, labels, letters of responsibility, commercial invoices, packing lists, DGD, PODs, and other required documentation, ensuring document accuracy and completeness.
• Validated Incoterms 2020 application and executed administrative closing processes, including cost validation, profitability verification, and billing follow-up.
• Updated shipment information in ERP systems (Practiko and Conecta Carga), contributing to shipment traceability and operational follow-up.
• Prepared reports and KPIs using Microsoft Excel, providing timely information for operational monitoring and internal decision-making.
• Designed and proposed a update to the Standard Operating Procedure (SOP) for CIAC's air operations, successfully standardizing processes and enhancing shipment traceability.

Bachelor's Degree in International Trade – Universidad Popular del Cesar (2020 – 2026)