John Portillo Matos
Hospitality Professional | Front Desk & Reservations | 5-Star Service
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Sobre mí
Results-driven hospitality professional with hands-on experience across 5-star front desk, reservations, and audit operations. Bilingual (English/Spanish) communicator excelling at guest satisfaction, team coordination, and operational accuracy under pressure.
Experiencia
CALL CENTER AGENT SPECIALIZING IN CUSTOMER SERVICE, RESERVATIONS, AND APPOINTMENT SCHEDULING - SOLVO
- Managed hotel reservations for Westgate properties, ensuring accurate booking and seamless guest communication
- Scheduled service appointments for Truly Nolen clients, maintaining high customer satisfaction and call resolution rates
- Delivered consistent inbound/outbound support, balancing multiple booking platforms and client needs simultaneously
RECEPTIONIST / AUDITOR - HOTEL HOLIDAY INN EXPRESS MEDELLIN
- Executed guest check-in/check-out, resolved inquiries, and promoted hotel services to enhance overall guest experience
- Conducted nightly financial audits, reconciled accounts, and prepared management reports to ensure compliance and accuracy
- Collaborated cross-departmentally to align operations with internal policies and drive continuous service improvement
HOST / RECEPTIONIST / AUDITOR - SOY LOCAL BOGOTÁ SAS
- Streamlined arrival/departure processes, managed reservations, and handled payments and invoices with full accuracy
- Performed daily operational and financial audits, reconciled accounts, and delivered performance reports to leadership
- Maintained reservation systems and correspondence, ensuring high service standards across all guest touchpoints
FRONT DESK SUPERVISOR - THE BOATO HOTEL S.A.S
- Supervised a 6-person front desk team, overseeing check-in/check-out, complaint resolution, and daily operations to maximize guest satisfaction
GUEST ADVOCATE / MANAGEMENT ASSISTANT - MOUNTAINS OF HOPE
- Coordinated daily operations, staff scheduling, reservations, and cross-department collaboration to deliver seamless guest experiences
Educación
High School Diploma in Science - Science - U E. José Antonio Calcaño (2010)
Bachiller en Ciencias - Sciences - Graduado del Año
