Jonathan Pardo Fuentes

Chief Operating Officer with 15+ years in the technology industry, specializing in scaling AI-driven software operations and Agile delivery across the USA and LATAM. Proven track record leading distributed teams of 50+ engineers and delivery professionals with full P&L ownership, restructuring organizations into autonomous squads (25% performance lift), and growing client revenue by up to 10% through delivery optimization. Combines PMP, PMI-ACP, and SAFe rigor with hands-on integration of AI agents into delivery workflows.

Trusted partner for clients including The Walt Disney Company, Nissan-Renault, HBO Latin America, and Yanbal.

Chief Operating Officer - AGENTIC DREAM - United States (Remote)

(2024-01)

Lead global operations with full P&L ownership of a multi-million dollar portfolio across multiple enterprise accounts. Manage 50+ engineers, delivery managers, and project leads distributed across the USA and LATAM. Drive strategic integration of AI agents into delivery workflows to expand team capacity and improve margin.

Own executive client relationships across USA-based accounts, including SOW expansion and upsell strategy. Lead organizational design, performance frameworks, and centers of expertise.

• Restructured the company into small, autonomous agile squads, increasing team performance by 25%.
• Scaled the engineering organization to 50+ professionals across the USA and LATAM under a unified delivery framework.
• Redesigned the sales pitch and engagement model, growing client SOW revenue through agile-team upsells and expanded scope agreements.
• Established Agentic Dream's positioning as an AI-first delivery partner, integrating agentic workflows into core operations.
• Built the operational backbone (centers of expertise, performance assessment, financial forecasting) supporting the company's growth roadmap.

VP of Operations - AGENTIC DREAM - United States (Remote)

(2023-03 - 2024-01)

Led the delivery organization across high-complexity client accounts, reporting directly to the CEO. Managed Project Managers and Delivery Managers across top accounts, consolidating P&L data for executive decision-making. Participated in steering committees with key clients, negotiating annual business plans and identifying farming opportunities.

• Designed and rolled out a new organizational operations framework that became the backbone of the company's delivery model.
• Created centers of expertise to centralize knowledge and accelerate onboarding across teams.
• Overhauled the performance assessment process, improving feedback quality and team retention.

Delivery Manager - AGENTIC DREAM - United States (Remote)

(2022-03 - 2023-05)

Led 6 simultaneous internal program teams (50+ people total): GoAvanto, Repfabric, BloxCross, Disagro, Telaclaims, and OkyApp. Owned P&L including revenue, costs, and margins (actuals + forecast) against financial targets. Implemented aggregated delivery dashboards enabling data-driven decision-making across programs.

Managed staffing strategy (skills, seniority, locations, team size), risks, and continuous improvement processes. Supported cross-functional teams including product, marketing, data science, and agile coaching.

Sr. Agile Coach - AGENTIC DREAM - United States (Remote)

(2020-08 - 2022-03)

Drove agile transformation across Agentic Dream as the company scaled its delivery operations. Coached Project Managers, Scrum Masters, and Tech Leads on Scrum, SAFe, and Kanban practices. Led cultural transformation initiatives to embed agile thinking at the leadership level. Established the agile playbook and ceremonies that scaled across all internal squads and laid the foundation for the autonomous squad model later implemented as VP of Operations and COO.

Sr. Project Manager - GLOBANT - Bogotá, Colombia

(2022-04 - 2024-01)

Led end-to-end delivery of high-complexity software development programs for enterprise clients, including The Walt Disney Company. Owned scope, schedule, budget, quality, and client relationship from discovery through production deployment. Managed weekly financial forecasting and P&L to hit revenue and margin targets. Built and ramped up teams in collaboration with Tech Leads, aligning expectations with client engagement conditions.

• Increased portfolio revenue by up to 10% by identifying and converting growth opportunities.
• Made shadow DevOps work billable for the client by translating it into measurable client value.
• Converted Project Manager roles from overhead into billable assets by surfacing efficiency metrics that justified the cost to clients.

Ssr. Project Manager - GLOBANT - Bogotá, Colombia

(2019-09 - 2022-04)

Led delivery of mid-to-high complexity software development programs, managing teams of up to 31 FTEs at peak. Owned project planning, scope, schedule, budget, and quality across the full software lifecycle. Managed weekly P&L and financial forecasting against revenue and margin targets. Facilitated all Scrum ceremonies, plus negotiation, conflict resolution, and stakeholder communication.

• Promoted to Sr. Project Manager after 2.5 years based on delivery performance and account growth.
• Sustained healthy margins across multiple programs through tight financial forecasting and disciplined execution.

Delivery Manager — Client Engagement - THE WALT DISNEY COMPANY - Remote (via Globant)

(2019-09 - 2024-01)

Led delivery of digital products and platforms for The Walt Disney Company over 4+ years, working through Globant. Partnered directly with Disney stakeholders on scope definition, roadmap planning, and execution oversight. Sustained long-term client relationship through consistent on-time, on-quality delivery and continuous SOW renewals.

Project Manager - PRODIGIOUS LATIN AMERICA - Bogotá, Colombia

(2018-03 - 2019-09)

Led the HELIOS digital platform (Adobe AEM) for the NISSAN-RENAULT alliance, applying Scrum and PMI best practices (EVM, Risk Management, Planning). Managed a team of 14 professionals across production meetings, daily activities, and stakeholder communications. Owned planning, scope, risk, and delivery timelines, reporting status to executive stakeholders.

Senior Project Manager - Agile Dream Team

(2016-12 - 2018-03)

Led Scrum implementation across all company departments; launched UXGOFER and APVAS web applications; managed team of 6.

Project Manager - PardiApp

(2015-07 - 2016-05)

Delivered mobile and web app projects for TFC Open and Seguros TIGO; managed team of 5.

Project Coordinator - Easy Solutions Inc.

(2014-07 - 2015-07)

Coordinated product releases for anti-fraud and anti-phishing solutions across multidisciplinary departments.

Project Manager - Wigilabs

(2013-04 - 2014-07)

Delivered mobile and web applications including HBO Latin America (BlackBerry), Yanbal 50th anniversary app, and Fundación WWB APPmiga; managed team of 5.

Agile Coach - Wigilabs

(2020-03 - 2020-09)

Led agile transformation initiatives across multiple teams during pandemic-driven restructuring.

Software Engineer - Primestone

(2011-06 - 2013-04)

Developed frontend and backend modules for Primeread energy data analytics platform; provided English-speaking support for USA and Canada clients.

University Professor - Politécnico Grancolombiano

(2016-01 - 2022-12)

Taught Electronic Circuits (Levels 1 & 2), Logic Circuits, and Hardware Architecture to undergraduate students in their 5th and 6th semesters.

Thesis Tutor - Universidad Militar Nueva Granada

(2018-11 - 2020-12)

Mentored graduate students in the Master in Project Management program through thesis development and career preparation for Project Management roles.

Master - Strategic Process Management - Universidad Internacional de la Rioja (UNIR) (2024 - 2025)

Master of Business Administration - Business Administration - CEREM International Business School (2015 - 2016)

Specialist - Project Management - Universidad Militar Nueva Granada (2012 - 2013)

B.S.

• Mechatronic Engineering - Universidad Militar Nueva Granada (2006 - 2011)