Juan David

Modern Languages undergraduate student currently in 7th semester, featuring relevant experience in academic translation projects and bilingual operations. Demonstrates an advanced level of English proficiency (B2–C1) backed by hands-on professional experience in customer care and content moderation. Holds a solid academic record (4.4 GPA), paired with strong problem-solving capabilities and excellent interpersonal communication skills under pressure.

Customer Service Agent — Sony Entertainment at Teleperformance (2026-03 – 2026-09)

• Provided advanced bilingual technical support and customer care for international users, resolving complex account and technical inquiries.
• Maintained high customer satisfaction and resolution metrics through clear, professional, and empathetic English communication.

Content Moderation Agent — LikeBue Campaign at Teleperformance (2024-05 – 2026-03)

• Reviewed, evaluated, and moderated user-generated online content to ensure strict compliance with safety guidelines and platform policies.
• Resolved content disputes and flag reports efficiently while maintaining high accuracy and quality standards under dynamic workloads.

Bachelor's Degree in Modern Languages – Universidad Colombiana de Carreras Industriales (ECCI) (2022)

High School Diploma – Colegio Instituto Tomás de Iriarte (2016 – 2021)