Natally Cortes
Modern Languages professional
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Sobre mí
I am able to solve problems effectively, work under pressure and manage very well the circumstances that are presented in work environment. Also, I am a dynamic person who has empathy, emotional intelligence, ability to communicate ideas concisely, good performance when creating strategies and good attitude when working in a team
Experiencia
- INSTITUTO PEDAGÓGICO NUEVA GENERACIÓN 2004 - 2017
Soacha
- ECCI UNIVERSITY 2018 - Currently
Bogotá
- TELEPERFORMANCE
Supervisor: Diego Navarro
Position: Bilingual agent, call center In charge of answering calls and chats, providing the corresponding information about online orders, their status, making refunds to the customers, database management and solving problems with the campaign's online platform.
Educación
- ANANTARA THE PALM DUBAI RESORT (INTERNSHIP)
Supervisor: Kateryna Kazhan
Position: Guest relations intern
Providing information about facilities, programs and other services, following up special events and ordering respective amenities, addressing and escalating customer complaints.
