Juan Diaz

I am a results-driven person with a strong backround in customer support. My work experience encompasses live chat, email, phone call and personal attention. my best skill is analysing data and solving issues quickly

StanleyBet - Malaga, Spain March 2023

• Maintain thorough product knowledge to offer accurate information and support

-Collaborate with team-mates to address complex issues and escalate when needed

• Succesfully managed a high volume customer service queue per day through phone, email, and live chat

Space Outlet - Barcelona, Spain March 2022

• Analyze customer needs to offer the product that best suits them Inform customers about sales, promotions and policies.
• Demonstrated strong multitasking abilities by addressing customer issues, processing orders, and providing product information simultaneously

ReliableSoft - Online Digital Marketing - Completed 2023

San Luis Beltran - Colombia High School Degree

SENA - Online - Office automation - Completed 2022