Juan Manuel

Virtual Assistant with 5+ years of remote experience supporting operations, admin workflows, and client management across high-volume environments. Specialized in CRM systems, calendar coordination, and workflow organization that improves team efficiency and keeps daily operations running smoothly. Bilingual (English/Spanish, conversational French) with a structured, proactive approach to remote support.

Experienced supporting cross-functional operations and leadership-facing workflows in fast-paced remote environments.

Virtual Assistant — CRM & Outreach Coordination (Insurance) - GEICO Car Insurance

(2025-08)

• Supported outreach workflows by managing CRM data, follow-up scheduling, and reporting processes for the sales team remotely.
• Maintained end-to-end pipeline organization: lead data entry, status updates, and performance dashboards delivered daily to management.
• Coordinated high-volume backend workflows supporting 300+ daily interactions, ensuring data accuracy and operational continuity.

Virtual Assistant — Operations & Client Coordination (Marketplace) - PuppySpot

(2023-08 - 2025-05)

• Scheduled and coordinated 30+ weekly appointments (deliveries, vet checks, vaccinations) — full calendar management done remotely.
• Led digital onboarding for new partner accounts: platform setup, profile configuration, and step-by-step training on best practices.
• Served as a primary coordination point between customers, partners, and internal leadership teams across a high-volume remote operations environment.
• Assisted leadership and operations management with onboarding coordination, workflow visibility, scheduling updates, and partner communication processes.

Virtual Assistant — Logistics & Client Support (Shipping) - AmeriShip Parcel Delivery

(2021-12 - 2023-08)

• Coordinated high-volume workflows supporting 100+ weekly operations across medical, pharmaceutical, and e-commerce accounts remotely.
• Managed shipment coordination, exception resolution, and operational communication with clients, carriers, and warehouse management teams across U.S. logistics operations.
• Supported cross-functional coordination between operations teams, warehouse leadership, and account stakeholders to maintain workflow continuity and delivery timelines.
• Monitored accounts proactively to flag service upgrade opportunities, contributing to consistent account revenue growth.

Virtual Assistant — Scheduling & Remote Tech Support (Home Security) - ADT+

(2020-05 - 2021-12)

• Managed technician calendars and client appointment confirmations for 100+ weekly installation and maintenance visits remotely.
• Delivered structured remote troubleshooting and backend client support, achieving consistently high first-contact resolution rates.
• Coordinated scheduling updates, operational follow-ups, and backend workflow support while maintaining communication with management and leadership stakeholders across remote operations.
• Supported reporting visibility and scheduling coordination for leadership teams involved in operational planning and technician deployment workflows.

Modern Languages - University of Caldas

High School Diploma - Colegio de Cristo