Juan Molano

Bilingual professional with 2+ years of remote work experience in administrative support, customer service, and executive assistance. Skilled in managing schedules and emails, coordinating personnel, organizing tasks, handling customer inquiries, and supporting daily business operations. Proficient in Microsoft Office, Google Workspace, CRM tools, planning, data management, marketing, and social media.

I completed eight semesters of Materials Engineering at Universidad del Valle, developing strong analytical, organizational, and problem-solving skills. My remote work experience has strengthened my ability to work independently, manage priorities, meet deadlines, adapt to different time zones, and communicate effectively with international teams.

I am a proactive, reliable, detail-oriented, and adaptable professional with B2-level English and a strong willingness to learn. I am seeking opportunities as a Virtual Assistant, Executive Assistant, Administrative Assistant, or Bilingual Customer Service professional where I can contribute my skills and continue growing professionally.

Project Manager / Operations Support

Development Web & Digital Services | Colombia | 2024–Present

• Coordinate schedules, logistics, tasks, and priorities with multidisciplinary teams in remote environments.
• Track projects, deadlines, deliverables, and operational activities.
• Prepare reports and analyze operational metrics using Excel and Power BI.
• Manage workflows using Google Workspace and CRM tools.
• Support day-to-day operations and ensure tasks are completed according to priorities and deadlines.

Store Lead / Customer Support Lead

Adidas | Colombia | July 2025–December 2025

• Managed customer requests, complaints, and service cases through PQRS processes.
• Provided solutions and first-contact support while maintaining customer satisfaction.
• Handled difficult customer situations and helped de-escalate conflicts professionally.
• Updated customer and order information in internal systems and followed up on requests.
• Supported inventory management, stock audits, shipments, and returns.

Customer Service, Writing & Transcription Specialist – Freelance

Remote | 2023–2025

• Provided bilingual customer support through email and chat.
• Managed customer requests, calendars, meetings, and deliverables according to deadlines and service requirements.
• Wrote, edited, and translated content in Spanish and English.
• Worked with clients in technology, science, and advertising-related projects.
• Maintained organized communication and follow-up in remote freelance projects.

Bachelor's Degree in Materials Engineering – In Progress

Universidad del Valle | 2020–Present

• Current GPA: 4.0
• Academic training combined with technical, analytical, and problem-solving skills.