Juliana Riaño

A strong team player with excellent collaboration skills, and a commitment to maximizing the production process within a facility.

• Organized, detail oriented, and a self starter.
• Customer Service Representative and Assistant dedicated to providing quality care for ultimate customer satisfaction.
• Proven ability to develop skills of personnel in charge and extensive knowledge customer service and administrative tasks.
• Excellent time management skills combined with a superior knowledge of the customer service industry.
• Bilingual, hardworking, and ready to join my next team.

• I have worked in marketing and communication consulting for local, national, and international companies. I have done customer and company support administrative work in the corporate environment.
• I have assisted sales processes from scheduling to post-sales. 
• Design of digital strategies
• Evaluation and management of processes and projects.
• Answered customer queries and concerns to the best of my ability.
• Worked with Customer Service and Product Development departments to enhance overall customer experience.
• Communicated the progress of quarterly initiatives to internal and external stakeholders.

• I am a Social Communicator - Journalist, Specialist in Neuropsychology and Education. I have complementary studies in customer service, human resources, and business.