Customer Care Specialist
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Bilingual Customer Care Specialist with 3+ years of experience in technical support, sales, and customer satisfaction within the healthcare, pharmaceutical, and telecommunications industries. Proficient in English (B2) and Spanish (Native).
-Customer Care Agent at Concentrix, Bogotá 05/2024—08/2024
CS representative in healthcare and medical insurance for the USA.
-Freelancer, Bogotá
12/2022—04/2024
Writing stories, video editing, and social media management.
-CS Phone Associate at Sutherland SGS, Bogotá 11/2021—11/2022
Technical support and cross-selling for USA accounts (semi-bilingual).
-Pharmaceutical CS Agent at Farmalisto, Bogotá 08/2021—11/2021
Providing guidance on medicinal sales for a company based in Mexico.
-Semibilingual Agent at Teleperformance, Medellín 03/2020—07/2020
Consulting in billing, sales, and customer service.
High School Diploma, ICFES, Bogotá 06/2022.
