Manuel Andrés Corredor

Customer-orientated Support professional with 1+ year of helpdesk experience and a solutions- based attitude. Holds a client feedback rating of over 95% and possesses a communicative and adaptable approach to resolving software and hardware glitches.

3shape - Nov. 2022 / present

• Assisting clients with complex technical issues requiring in-depth problem solving 
• Maintaining and updating client system software to latest specs to avoid potential faults and errors
• Creating comprehensive case reports and updated manuals and guidance documents when appropriate

• Diagnosing malfunctioning medical devices and equipment, replacing or reprogramming machines, and recording recurring issues
• Installing and conguring medical devices
• Training physicians on how to use new machines

Quality Anal of process - FCV / 2022

Biomedical Engineer - UNAB / 2022