Manuela Bernal
Customer Service Representative
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Sobre mí
Knowledgeable, responsible, flexible and dedicated customer service professional. Solid team player with friendly, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Experiencia
BPO Global Services - Dispatcher, Medellín, ANT
February 2022 - July 2022
• Responsible for finding loads that adjust to customers' preferences and doing follow-ups from before loads get assigned to carriers until being received at destination.
- Established route planning of over 50 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Maintained updated and detailed records of calls in physical and electronic database.
Opticall BPO - Telemedicine Representative, Medellín, ANT
May 2021 - January 2022
- Completed qualified training to achieve “Telemedicine Refractionist” at Vision
Precision Holdings.
- Offered friendly and efficient attention to patients taking eye care exams through franchises: Stanton Optical and My Eyelab.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Teleperformance - Customer Service Representative, Medellín, ANT
July 2020 - February 2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Assisted 45 customers on average for 7 hours by responding to inquiries promptly to avoid on-hold wait times.
Educación
Jan 2017 — Nov 2019
Colegio San José de la Salle - Academic Bachelor. Medellín, ANT
Aug 2021 — Present
Academia Superior de Artes - Management in Fashion Design. Medellín, ANT
