Manuela López Madrid

Proactive, organized, and responsible Psychologist with a postgraduate specialization in Early Childhood Comprehensive Care. Proven experience leading and managing teams, optimizing operational workflows, and implementing human talent and occupational health processes. Strong interpersonal and communication skills, with a focus on teamwork, leadership, and maintaining high quality standards. Proficient in office productivity tools and bilingual (English/Spanish).

Team Leader & Customer Service Representative at Blackstone Medical Services (2024-11 – Present)

• Lead and coordinate daily team operations, ensuring compliance with established objectives and delivery timelines.
• Manage, supervise, and mentor team members, providing continuous performance tracking and support.
• Optimize operational and administrative workflows to maintain high-quality service standards.
• Spearhead talent acquisition and selection processes for the department, conducting interviews and evaluating competencies.
• Provided high-quality support, coordination, and follow-up for medical services related to sleep apnea diagnosis.
• Assisted patients via telecommunication platforms, ensuring clear, timely, and empathetic communication.

Clinical Psychologist (Intern) at Clínica Universitaria Bolivariana (2023-01 – 2023-07)

• Conducted psychodiagnostic evaluations and therapeutic interventions within an interdisciplinary medical team.
• Provided crisis intervention and psychological support for pediatric and newborn patients.
• Monitored and followed up on clinical cases within hospitalization, early childhood, and neonatal medicine units.

Occupational Health Psychologist (Intern) at Konecta Multienlace S.A.S (2023-08 – 2024-02)

• Managed initiatives within the Occupational Health and Safety (WHS/SST) department, focusing on psychosocial risk assessment.
• Provided psychological counseling, support, and intervention to company employees.
• Administered and evaluated projective tests and psychosocial risk batteries.

Bachelor of Science in Psychology in Psychology – Fundación Universitaria María Cano (2024)

Postgraduate Specialization in Early Childhood Comprehensive Care in Early Childhood Comprehensive Care – Fundación Universitaria María Cano & Fundación universitaria católica del norte (2025-05 – 2026-04)