Mauren

Bilingual Legal Professional with experience managing high-volume U.S.-based legal workflows, supporting case progression, and handling complex documentation in fast-paced environments. Experienced in legal drafting, client-facing communication, and process coordination, with a growing focus on contract review, risk identification, and legal operations. Highly adaptable, detail-oriented, and capable of making independent decisions within structured legal frameworks.

Bilingual Legal Case Manager – U.S. Personal Injury (Remote) at DJC LAW PLLC (2025-09 – Present)

• Manage a high-volume caseload of 50–70+ active personal injury cases, ensuring timely progression from intake through settlement.
• Maintain consistent client communication, supporting retention, client satisfaction, and timely case progression.
• Coordinate with attorneys, medical providers, and insurance adjusters to approve treatments, manage documentation, and move cases forward efficiently.
• Track case status, identify missing elements, and define next steps for case development and resolution.

Au Pair in America at Cultural Exchange Program (2023-06 – 2025-06)

• Managed daily care and educational activities for two children, fostering emotional, cognitive, and bilingual development.
• Cultivate strong cross-cultural communication, problem-solving, and time management skills.
• Developed strong organizational skills and adaptability in a high-trust, multicultural environment.

Customer Service Advisor (Bilingual) at Concentrix (2022-11 – 2023-03)

• Delivered bilingual support to Medicare/Medicaid beneficiaries, handling 50+ inquiries daily with a 90% satisfaction rate
• Resolved complex, health-related cases by applying policy knowledge and clear communication.
• Managed sensitive personal data with professionalism, ensuring compliance with HIPAA regulations and confidentiality standards.

Paralegal at Tribunal Superior Distrito Judicial de Bogotá (2022-02 – 2022-11)

• Conducted litigation-focused legal research on constitutional and human rights cases, supporting judicial rulings with 100% on-time delivery.
• Drafted and reviewed legal documents with zero revisions requested by supervising judges.
• Managed case files using document management systems and ensured procedural compliance for 50+ active cases.

Nonprofit Executive Committee at Fundación Sembrando Esperanza (2020-01 – 2024-05)

• Led rights education initiatives for underserved youth, benefiting over 500 participants through workshops and legal advocacy campaigns.
• Advised on the legal structuring of the nonprofit, ensuring compliance with Colombian regulations.
• Built partnerships with local institutions to secure resources for community programs.

Academic Mentor at Universidad Católica de Colombia (2020-01 – 2021-12)

• Guided law students in Constitutional and Civil Law.
• Created customized study plans to improve legal writing and comprehension.

Bachelor of Laws in Law – Universidad Católica de Colombia (2023-03)