Michael Hernandez

Sales professional with five years of telephone sales experience, including direct work in the mobility sector through Uber driver acquisition. Consistent record of meeting monthly quota in complex-product environments. Skilled at converting pre-qualified leads, explaining product detail with clarity, and coordinating onboarding through to activation.

Native

Spanish, English at C1 level.

Sales & Tier-2 Solutions Specialist at Asurion (2023-11 – 2025-09)

Telecom protection plans for US carrier customers. Telephone sales over a complex product line requiring sustained quota.

• Met or exceeded monthly sales quota consistently across nearly two years, where each closed sale required extensive discovery and multi-objection handling.
• Built fluency explaining intricate protection plan benefits, claims processes, and policy terms in clear customer language — shortening the gap between first call and decision.
• Cross-sold and upsold complementary coverage on existing accounts to grow revenue per interaction.
• Scheduled follow-up calls to re-engage undecided prospects and recover pipeline value.
• Tracked competitor offerings and adapted talk tracks to improve win rate.
• Maintained detailed CRM records on every interaction to support team-level reporting.

Senior Sales & Client Solutions Specialist at Teleperformance (2021-04 – 2023-11)

Two and a half years across two specialist accounts. Promoted from Uber driver acquisition into B2B technical sales for Stripe after nine months.

Driver Acquisition & Onboarding at Uber / Rebel Account (2021-04 – 2021-12)

• Converted prospective drivers from initial application through to first-trip activation, working high-volume outbound calling in the ride-share mobility sector.
• Coordinated onboarding appointments at the closest branch and worked with local teams to ensure smooth driver activation.
• Re-engaged inactive applicants through targeted outbound campaigns to recover potential activations.
• Explained Uber's value proposition, requirements, and earnings model in language tailored to each driver's situation.
• Verified IDs, contracts, and compliance documentation as part of qualification.

Technical Sales & Client Solutions — Stripe Account at Teleperformance (2022-01 – 2023-11)

• Conducted consultative product demos for US merchants, mapping Stripe's payment platform to each business model.
• Guided merchants through integration, API setup, and KYC compliance — combining sales advisory with technical depth.
• Resolved high-value account escalations alongside engineering to retain at-risk merchants.
• Coached peer agents on complex deal paths, contributing to team productivity.