Cole

Sales specialist with a focus on client prospecting. I have solid experience in executing outbound campaigns to acquire new clients and reactivate inactive clients. Expert in handling objections, persuasive communication, and closing consultative sales, always focused on achieving goals and expanding the business portfolio.

Bilingual Agent - SOCIA BPO S.A.S.

(2023-01 - 2025-01)

• Outbound and Inbound Sales Management: Responsible for acquiring new clients through outbound calls and handling inbound inquiries, successfully closing appointments and service deals.
• Multichannel Lead Conversion: Management and follow-up of leads from Google, Facebook, Instagram, Yelp, and Thumbtack, ensuring an immediate and effective response.
• Upselling: Increased the average sale value by successfully promoting complementary services and additional products during the booking process.
• Account Recovery: Executed contact campaigns for clients who had been inactive for more than 6 months, reactivating service flow through personalized loyalty strategies.
• Direct Marketing: Designed and sent segmented promotional campaign messages to boost demand during specific seasons.

Bachelor of Laws - Laws - UNAULA University (2017-01 - 2018-12)

High School Diploma - Escuela Técnica Industrial "Simón Rodríguez" (2011-01 - 2011-12)