Senior Operations Manager
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Enthusiastic Senior Operations Manager offering 14-year background overseeing production of goods and provision of services in BPO, Contact Center and Customer Service. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Collaborative leader with dedication to partnering with coworkers to promote engaged,
empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
2022-08
TTEC, Bogotá
BBA (administración de empresas)- ECO Sena ( virtual )
