Natalia Herrera Murillo
Civil Engineering student at Universidad Nacional de Colombia with experience in administrative management and bilingual customer service (C1 English)
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Sobre mí
Civil Engineering student at Universidad Nacional de Colombia with experience in administrative management and bilingual customer service (C1 English). Proactive, detail-oriented, and skilled in team collaboration and problem-solving. Seeking to apply technical knowledge and organizational skills in engineering or project management environments. Considered as talented in collaborating with colleagues, working as a team to ensure product quality and improvements in any situation.
Experiencia
Administrative Assistant - Equisoft
(2025-04)
- Managed administrative operations for LATAM region and supported commercial team activities.
- Coordinated employee onboarding, integration, and well-being programs.
- Organized corporate events, travel arrangements and office logistics.
- Handled vendor/client communications and office administration.
- Provided IT support for equipment management and distribution.
Customer Service Agent - Airbnb
(2021-02 - 2024-10)
- Customer service in English through calls and emails.
- Solved problems of ongoing reservations.
- Answered a high volume of calls.
Customer Service Agent - Walmart
(2020-10 - 2021-01)
- Customer service in English through calls and emails.
- Answered more than 50 calls per day.
- Listened to customer complains or inquiries, and solved problems related to their purchases.
Educación
Civil Engineering - Civil Engineering - Universidad Nacional de Colombia (2021-10)
Liceo Campestre Thomas de Iriarte (2005-02 - 2019-11)
