Nelcy Cardenas

International Trade professional with experience in import and export documentation management, as well as sales and customer service. Skilled in CRM management for sales tracking and customer retention. Strong abilities in negotiation, teamwork, and effective communication. Results-oriented, highly organized, and capable of optimizing administrative and commercial processes.

Commercial Sales Advisor - Scorp

(2024-01)

• Provide personalized customer service and sales assistance.
• Manage in-person and digital sales processes.
• Use CRM systems to register, track, and follow up with clients.
• Maintain the customer database and support sales pipeline management.
• Assist with inventory control and administrative tasks.
• Conduct post-sale follow-ups to enhance customer retention.

Intern - Customs Agency Arnel S.A.S

(2024-03 - 2024-06)

• Reviewed and controlled import and export documentation.
• Prepared shipping requests and supporting documentation.
• Verified Import Declarations and compliance documentation.
• Monitored international logistics operations and shipment processes.

Bachelor's Degree - International Trade - Universidad Francisco de Paula Santander (2020-01 - 2025-12)