Nelson Martinez

Bilingual Logistics Coordinator and Freight Operations Specialist with over 11 years of customer service experience and more than 2.5 years of specialized experience supporting U.S.-based transportation, freight brokerage, vehicle transportation, and logistics operations. Experienced in managing the full shipment lifecycle, including carrier sourcing, load posting, track & trace, dispatch support, carrier onboarding, freight documentation, appointment scheduling, shipment monitoring, and customer communication. From September 2023 to April 2026, supported freight brokers, carriers, dispatchers, drivers, dealerships, and customers while coordinating transportation operations across the United States.

Logistics Coordinator | Broker Assistant - Lean Solutions Group - Remote

(2023-09 - 2026-04)

• Supported U.S.-based freight brokers and transportation companies throughout the entire shipment lifecycle.
• Coordinated freight and vehicle transportation operations across the United States.
• Managed freight movements from load creation through final delivery.
• Posted loads on DAT and Sylectus load boards to secure qualified carriers.
• Assisted brokers with carrier sourcing, carrier selection, load coverage, and capacity management.
• Performed track & trace activities and provided shipment visibility and ETA updates.
• Coordinated pickups, deliveries, appointments, and transportation documentation.
• Resolved delays, detention issues, and service failures.

Customer Experience & Logistics Specialist - Airbnb - Remote

(2022-01 - 2023-12)

• Coordinated reservation logistics and communication between guests and hosts.
• Managed escalations and travel-related operational issues.

Customer Service Representative - AT&T - Remote

(2021-01 - 2022-12)

• Assisted customers with billing, account management, and service-related inquiries.

International Operations - Cruise Ship & Tourism Operations

Cruise Ship & Tourism Operations serving guests from the United States, Canada, and Europe. Developed strong knowledge of U.S. customer expectations, business culture, communication standards, and relationship management through extensive international travel and hospitality operations.

Associate Degree - Hospitality Management - Fundación Universitaria Colombo Internacional (UNICOLMBO)

Certificate - English Language Proficiency - Centro Cultural Colombo Americano

High School Diploma - Colegio Real Cartagena