Logistics Operations Specialist | FTL, LTL & Drayage | Billing & Accounting
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Bilingual professional with over 4 years of experience in the U.S. transportation and logistics industry. Specialist in the full freight lifecycle (FTL & LTL), from dispatch and rate negotiation to real-time tracking and billing/accounting. Experienced in managing various freight modalities, including FTL, LTL, and Drayage.
Provided translations between English and Spanish to assist Spanish-speaking drivers.
Supplied drivers with pickup/delivery details and sent regular load status updates to brokers.
Resolved on-road issues and handled post-delivery documentation (PODs) to close out loads.
Collected real-time updates from drivers, handled lumper requests, and updated company logs.
Coordinated night dispatching by assigning new loads and resolving scheduling issues.
Contacted drivers via calls and text messages to obtain status updates throughout the pickup and delivery process.
Verified container and chassis numbers, ensuring precise documentation for port-related movements.
Audited chassis pool receipts (in-gate/out-gate) and port interchange receipts for containers to complete the billing cycle.
Confirmed PODs, carrier invoices, and PO numbers to ensure overall documentation accuracy.
Communicated with carriers to request missing documentation required to complete the billing process.
Issued NOAs and letters of release to maintain updated factoring and quick-pay records.
Generated and submitted customer invoices to complete the payment cycle efficiently.
Escalate complex freight issues to the Client Care department for specialized resolution.
Maintain direct communication with customers and shippers to investigate cancellations and coordinate reschedules.
Technologist in Tourism and Languages (English & French)
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