Omar Eid

Seeking an opportunity in any field to join a challenging position in an environment that will allow me to gain experience, where it can be fully utilized and contribute to company profits

• Operations manager at instaMek Solutions Inc. Sep 2019 – Now

• Spearhead the creation and implementation of comprehensive customer service policies and procedural guidelines to streamline operations and ensure consistent delivery of exceptional customer experiences.
• Monitor and analyze customer feedback data to pinpoint opportunities for enhancing services and improving overall customer satisfaction.
• Track and evaluate key call center performance metrics to identify areas for process optimization and elevate customer experience.
• Plan and review compensation actions; enforcing policies and procedures
• Recruit, train and hire mechanics and call center staff

Bachelor of Science in Mechanical Engineering