Renzo Rodriguez
Operations Manager | Team Leader
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Sobre mí
At Everise, my focus centers around enhancing team performance, establishing strong client relationships, and spearheading recruitment. Our team's success in meeting KPIs is a testament to our collaborative strategy formulation and data-driven decision-making, reflecting my deep commitment to operational excellence and client satisfaction.
With a solid educational foundation in communication and psychology, I bring a unique perspective to managing operations. The skills honed at Universidad de los Andes and Platzi empower me to communicate effectively and foster a supportive work environment that encourages growth, aligning with my goal to lead with integrity and innovation.
Experiencia
Operations Manager (Everise)
December 2024 - Present (12 months)
(The position continued due to a company acquisition. No contract termination was performed during the company transition.)
Oversaw team performance, recruitment, and client relationships
Led the team to meet KPI goals and optimized operations
Team Supervisor (Continuum)
March 2024 - June 2024 (4 months)
Led a BPO Voice industry team focusing on performance, compliance, and motivation
Developed action plans and reported KPIs
Customer Experience Specialist (Intouch CX)
March 2024 - June 2024 (4 months)
Led a BPO Voice industry team focusing on performance, compliance, and motivation
Developed action plans and reported KPIs
Spanish Interpreter (Interactive Contact Center)
April 2023 - June 2023 (3 months)
Provided accurate and timely interpretation services
Facilitated effective communication between English and Spanish speakers
Logistics coordinator (Lean Solutions)
September 2022 - March 2023 (7 months)
Coordinated transportation logistics for timely delivery and optimized routes
Negotiated contracts and implemented tracking systems
Team Supervisor (Teleperformance)
November 2020 - September 2022 (1 year 11 months)
Led a BPO Voice industry team focusing on performance, compliance, and motivation
Developed engagement and motivation plans
Customer Service Representative (Teleperformance)
February 2020 - November 2020 (10 months)
Bilingual Call Center representative handling digital interactions and customer service/tech support
Educación
Los Andes University (VE)
September 2017 - April 2019 (Not completed)
Licentiate degree in Communication and Media Studies
Bicentennial University of Aragua
January 2016 - June 2016 (Not completed)
Licentiate degree in Psychology
San Buenaventura Seminary High School of Merida
2013 - 2015
Bachelor's degree in Humanities/Humanistic Studies
