Paula Sanabria

Knowledgeable and dedicated Bilingual Customer Service Representative, and Talent Acquisition professional. Solid team player with outgoing, also offers empathy and enthusiasm. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

• Professional with +1 year of experience in BPO.
• Professional with 11 months of experience in Talent Acquisition.
• Reviewed resumes for appropriateness of skills, experience, and knowledge related to position requirements.
• Provided assistance with other HR-related tasks and initiatives.
• Daily sourcing of candidates via job boards, referrals, and ad responses.
• Pre-screened candidates and conducted interviews via phone/in person.
• Maintained a high level of knowledge and understanding of product features, services, marketing promotions, and special offers.
• Updated and maintained notes and customer profiles in the computer database.
• Processed and collect payments from customers.
• Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Recorded all customer and call history information accurately on the electronic data system.
• Verified and updated customer information and maintained databases.

High School 

Liceo “Augusto D´ Aubeterre” – Venezuela.

2014