Psylosev

Bilingual (English/Spanish) professional with 2+ years of experience in customer service, accounts receivable, and revenue cycle management. Proven ability to handle high-volume interactions, negotiate resolutions, and maintain accurate records using CRM tools. Detail-oriented, resilient, and highly organized, with a strong track record of working under pressure and delivering results in fast-paced BPO and healthcare environments.

Revenue Cycle Specialist at HEALTH PRIME (2024-10 – 2026-04)

• Managed end-to-end revenue cycle processes including patient registration, insurance verification, medical coding, charge entry, claim submission, and payment posting.
• Followed up on outstanding balances and overdue accounts, contacting patients and insurers to resolve discrepancies and collect payments.
• Utilized collections and billing software to track account status, document communications, and maintain compliance with payment procedures.
• Negotiated payment arrangements with patients while maintaining empathy and professionalism, reducing outstanding AR balances.
• Maintained meticulous records and ensured timely follow-up on all open accounts.

Bilingual Customer Service Agent at COCENTRIX (Client: Lyft) (2024-01 – 2024-10)

• Handled high volumes of inbound and outbound English-language calls for Lyft's customer support operation.
• Resolved billing disputes, account issues, and payment-related concerns using CRM platforms.
• Applied active listening and negotiation techniques to de-escalate conflicts and reach satisfactory resolutions.
• Maintained detailed records of customer interactions, ensuring accuracy and compliance with company policies.
• Consistently met KPI targets including average handle time, customer satisfaction, and first-call resolution.

High School Diploma – I.E Lola González (2017 – 2023)

English Language Program – Universidad de Antioquia (2016 – 2020)