
Account Manager | BPO Expert | Creative Business Management | Business Coach
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Managed the full sales cycle as an Account Executive at Breezit, helping event venues grow their business by presenting and closing partnerships for Breezit's Marketplace and Maya AI solutions for the US, Canada, and Europe.
Account Executive Partner - Breezit - LA, California
(2025-07 - 2026-07)
Managed the full sales cycle as an Account Executive at Breezit, helping event venues grow their business by presenting and closing partnerships for Breezit's Marketplace and Maya AI solutions for the US, Canada, and Europe.
Account Manager - Teleperformance - Bogota
(2023-07 - 2025-05)
Led Customer Service operations. Crisis management and high-level client handling. Controlled KPI results and designed improvement plans.
Assistant Contact Center Manager - Teleperformance - Bogota
(2019-11 - 2023-06)
Assisted AM in building reports and completing presentations to clients, Managed Operations, and coached supervisors. Monitored KPI results and built strategies for improvement
Processes and Quality Auditor - Teleperformance - Bogota
(2018-10 - 2019-10)
Audited and controlled multiple operations to ensure compliance with the Teleperformance Processes and Standards.
Supervisor - Teleperformance - Bogota
(2017-10 - 2018-10)
Managed the Operations Agents team, leading to performance and excellence. Granted client operational requests, ensuring quality and product compliance.
Customer Service Expert - Teleperformance - Bogota
(2014-05 - 2017-10)
Bilingual (ENG-ESP) Customer Support.
Owner / Designer - Visual Smart Design - Valencia Vzla
(2011-01 - 2013-12)
Building branding, ads, and campaigns for big brands in Valencia, Vzla.
Graphic & Editorial Design - Instituto de Diseño de Valencia (2010-07)
Publicist - Arturo Michelena (2011-08)