Sonia Matthew

Bringing 10+ years of experience in leading office operations in fast-paced Healthcare environments to ensure excellent patient care and customer service. Motivated HR Generalist seeking to apply skills in onboarding, payroll, employee performance, and Employee Relations within your organization.

Payroll Specialist - Johnson & Johnson Global Services - Tampa, FL

(2024-02)

• Assist with Payroll discrepancies
• ADP Payroll/ Workday/ Service Now/SAP/Kronos/eTime
• W2 tax form inquiries
• Answering questions from employees regarding their paychecks, deductions, and payroll policies
• Calculating correct employee pay by considering hours worked, overtime rates, taxes
• Assist employees with inquiries re holiday, sick, maternity and paternity leave payments & FMLA
• Answering employee questions about their pay statements and Tax withholdings
• PTO inquiries/Accrued Vacation payout
• Garnishments
• Severance

Online Instructor - Ultimate Medical Academy - Tampa, FL

(2016-01 - 2025-06)

• Student Academic Advisor/Facilitator
• Student Success/Career Instructor SS1000/SS2000
• Medical Administrative Assistant Program Instructor
• Target Student Outreach
• Assist students with course assignments, online system navigation, or any related questions
• Communicate student success barriers with team to ensure at-risk students receive the help needed
• Properly document all student interactions or any related activities

Front Office Manager - Newsom Eye & Laser Center - Tampa, FL

(2013-08 - 2015-12)

Oversee all front office job duties and responsibilities. Onboarding/training, supervises, and assists all front office staff, plans and coordinates a variety of service functions that are related to the front desk operations.

• Human Resources Assistance- Provide guidance and direction to staff, including setting performance standards and monitoring performance
• Direct on the job training
• Complete inventory and purchase of office supplies
• Create employee schedules, time off request, and assist HR with payroll
• Medical Billing / Medical Receptionist

Office Manager - Windsor Medical Clinic - Tampa, FL

(2008-06 - 2013-08)

Provide management oversight of daily clinic functions. HR- Oversees people operations. Able to multi-task, very organized, strong communication and patient conflict resolution skills. Supervise office staff and oversee administrative duties.

• Manages the recruitment process, including job design, interviewing, hiring, and onboarding to meet staffing needs
• Employee Relations-Resolving conflicts/Employee performance and managing any misconduct and disciplinary actions as needed
• Coordinate new hire orientations, prepare onboarding materials, and process terminations
• Annual Performance Review
• Manage Payroll processes
• Medical Billing and Coding, Medical Assistant
• EMR, Medical Records, Referrals & Authorization

Bachelor of Arts - Health Services Administration - Keiser University (2011-08)