Stephany Santamaria

Proactive and detail-oriented Cash Application Analyst with expertise in payment processing, account reconciliation, and financial reporting. Skilled in managing large volumes of transactions through Okta, Oracle, Excel, and secure banking platforms. Experienced in liaising with clients to resolve unapplied payments, investigating discrepancies, and ensuring compliance with company and financial regulations.

Recognized for adaptability, problem-solving skills, and delivering accurate results under tight deadlines.

Cash Application Analyst at Lean Staffing (2022-01 – Present)

• Process daily payments via ACH, credit cards, wire transfers, and manual deposits, ensuring accurate posting in Oracle.
• Access secure banking portals to validate transaction details and reconcile accounts.
• Manage NACHA files and resolve unapplied payments by conducting research, contacting clients, and aligning data with financial records.
• Utilize Excel for financial reporting, reconciliations, and trend analysis to support Accounts Receivable (AR) operations.
• Authenticate and manage system access using Okta to maintain compliance with internal and external security standards.
• Collaborate with AR, billing, and collections teams to streamline payment posting processes, reducing unapplied transactions.

Logistics Coordinator at Lean Staffing (2021-11 – 2022-11)

• Managed truck load assignments, delivery schedules, and compliance with driver regulations.
• Monitored Electronic Logging Device (ELD) data to ensure legal driving time compliance.
• Reported operational issues, accidents, and cargo incidents to management.

Technical Support Representative at Teleperformance (2020-08 – 2020-11)

• Provided technical troubleshooting for U.S.-based clients via contact center operations.
• Managed billing inquiries and collections in compliance with client policies.
• Consistently met performance KPIs for quality and response time.

Diploma in Digital Design in Digital Design (2025-03)

Diploma in Business Entrepreneurship in Business Entrepreneurship – Politécnico de Colombia (2021-01 – 2022-12)

UX/UI Design Certification in UX/UI Design (2020-01 – 2021-12)

Technical Degree in Culinary Arts in Culinary Arts – Gato Dumas (2018-01 – 2020-12)

High School Diploma – Colegio Eucarístico (2017-12)