Karysma Gochez

Patient-focused professional with 6+ years of experience supporting pharmacy, medical, insurance, and patient-care environments. Experienced in regulatory compliance, confidential healthcare documentation, workflow management, staff training, insurance coordination, process improvement, and cross-functional communications, while being a bridge for patients, providers, insurers, pharmacists, and internal teams.

Pharmacy Operations Manager at Walgreens (2024-03 – Present)

• Managed the day-to-day activities of the pharmacy, including staffing, scheduling, budgeting, and customer service.
• Oversaw medication dispensing processes to maintain accuracy and safety.
• Conducted periodic audits of all pharmacy operations to verify accuracy and completeness of documentation.
• Collaborated with healthcare providers to improve patient care initiatives.
• Supervised staff training on pharmacy procedures and customer service standards.

Insurance Coordinator (remote) at Dentologie (2022-06 – 2025-01)

• Coordinated high-volume insurance processing, ensuring accurate claim submission, verification, and effective dispute resolution.
• Facilitated communication between patients, providers, and insurers to efficiently resolve inquiries and discrepancies.
• Prepare and maintain detailed documentation, ensuring accuracy and compliance with policies.
• Contributed to team meetings focused on identifying workflow improvements and enhancing client satisfaction strategies.

Pharmacy Technician at Publix (2019-08 – 2022-06)

• Maintained strict inventory control of pharmaceuticals, ensuring accurate storage and documentation to facilitate compliance.
• Prepared and labeled prescriptions with precision, ensuring compliance with regulations and enhancing patient safety.
• Entered patient and prescription data into pharmacy systems, streamlining operations and minimizing errors.
• Assisted pharmacists in preparing sterile products and managing regulatory compliance.

Medical Receptionist at Lower keys urology clinic (2021-01 – 2022-05)

• Coordinated scheduling, insurance verification, and payment collection, ensuring smooth patient visits.
• Created and maintained patient charts, ensuring all forms were accurate and complete.
• Assisted clinical staff with intake procedures, vital signs documentation, and patient support.
• Processed specialist referrals and maintained billing records, supporting accurate revenue flow.

graduated – Southwest Miami Senior High School (2019-06)

Associate of Arts in Sociology – Florida State College At Jacksonville (2027-12)