Vane Nuñez

Customer Service professional with over three years of experience providing exceptional support through phone, chat, email, and ticketing systems. Skilled in handling high-volume customer interactions, resolving inquiries and complaints, creating and managing support tickets, documenting case details, and escalating complex issues when necessary. Experienced in delivering empathetic, solution-oriented service while meeting productivity, quality, and customer satisfaction goals.

Highly motivated, detail-oriented, and committed to continuous improvement in fast-paced environments.

Teammate – RBI (Burger King) - TaskUs River Beat

(2026-07)

• Handled a high volume of inbound customer calls regarding Burger King orders placed through the BK App, in-store, Drive-Thru, pickup, and third-party delivery services.
• Resolved customer inquiries, complaints, and order-related issues while providing empathetic and efficient service.
• Created, documented, and managed support tickets, ensuring accurate case records and timely follow-up through internal systems.
• Escalated complex cases to the appropriate departments when necessary, following established procedures.
• Processed customer compensation, including coupons and loyalty points, based on customer status and company policies.
• Maintained detailed internal notes and met productivity, quality, and customer service performance metrics.

Brand Advocate - Sagility Colombia SAS

(2025-10 - 2026-03)

• Manage and resolve customer support tickets and calls documenting interactions, updating case details, and ensuring timely follow-up through internal systems.
• Report activities and help redeem points for gift cards.
• Record and update call details in internal systems, ensuring data integrity.
• Meet productivity targets, call response times, and established quality standards.
• Proficient in using tools such as CRM, Excel, and Microsoft Word.

Inbound agent - Center Source Colombia SAS

(2024-09 - 2025-08)

• Provide prompt and assertive support for player requests via chat and email.
• Review any issues players may be experiencing with the website, including deposit and withdrawal processes, login problems, online casino games, and unpaid bets.
• Create and track escalations in JIRA in cases that require review by specialized departments.

Customer services operator - Atlantic Quantum Innovation

(2022-07 - 2024-09)

• Delivered customer support via phone and email.
• Managed appointments, referrals, and healthcare-related inquiries using MDFlow.
• Resolved customer issues while maintaining high satisfaction levels.
• Utilized Microsoft Excel for data management and reporting.
• Supported lead qualification, follow-ups, and customer outreach as an SDR.

Bachelor's Degree - Spanish and Literature - Universidad del Atlántico (2019 - 2023)

Diploma - Music and Leadership - Instituto Canzion (2022 - 2023)