Vanne Arango

Customer service professional with experience in retail and call center environments. Skilled in assisting customers, resolving problems, and offering service solutions. Known for strong communication skills, patience with clients, and the ability to adapt quickly to new roles and responsibilities. Motivated to continue developing professionally in international customer service or call center environments.

Customer Service Agent at Vital Imaging Center (2022-03 – 2026-03)

• Provided customer support via phone and digital channels.
• Assisted patients with scheduling, inquiries, and service information.
• Resolved issues efficiently while maintaining high service standards.
• Ensured accurate data entry and customer records management.

Call Center Agent at Tlemark (Claro) (2019-04 – 2019-04)

• Provided customer service via telephone for telecommunications clients.
• Resolved customer issues and answered service inquiries.
• Promoted and sold mobile plan upgrades and offers.

Customer Assistant / Packer at Almacenes Éxito (2015-09 – 2016-04)

• Assisted customers during the checkout and packaging process.
• Organized store merchandise and supported retail operations.
• Provided friendly and patient service to ensure a positive customer experience.

Bilingual Customer Service Program – Comfenalco Valle de la Gente, Cali (2019 – 2019)

Computer Equipment Maintenance Technician – SENA, Cali (2014 – 2014)

Technical High School Diploma in Commerce – ITECOL, Cali (2011 – 2011)

Community Coexistence Promoter – National Police Program, Cali (2011 – 2011)