Yajaira Perez

Administrator with over 20 years of experience in administrative management, document control, and customer service in corporate and service sectors. Expert in remote work, CRM management (Notion), file organization, and process coordination. Recognized for warm communication, precision in document management, and the ability to optimize administrative workflows. I seek to contribute my experience in a 100% remote environment, in Spanish, with an administrative focus.

Insurance Advisor – Dental and Ophthalmology Specialist - Global Bridge Solutions - Remoto

(2026-02)

• Coordination of medical appointments and customer service follow-up.
• Updating and maintaining the database in CRM.
• Quality control in service delivery and management of administrative processes.
• Operational support in file organization and policy follow-up. (Note: experience in cold selling of policies, currently focused on administrative and customer service functions.)

Document Management and Administrative Support Specialist - USA File Solutions - Remoto

• Organization of immigration files with a high level of detail.
• Updating CRM (Notion) and tracking over 100 active cases.
• Multi-channel customer service (phone, WhatsApp, email).
• Documentary quality controls that reduced errors by 30%.

Operations and Reconciliation Coordinator - Corporación Global PC, C.A.

• Coordination of administrative processes and financial reconciliations.
• Supervision of client portfolio and operational workflows.
• Process optimization that improved response times by 25%.

General Administrator - Representaciones Salcos, C.A.

• Comprehensive management of payroll, invoicing, and accounts receivable/payable.
• Administrative supervision and office coordination.
• Support in hiring and document organization.

Senior Administrative Assistant - Parmalat / Indulac / Mavesa

• Executive support in budgets, payroll, and correspondence.
• Administrative organization and internal support to management teams.

Administración de empresas, supervisión básica, administración del tiempo, ventas, nómina, llevar agendas