Yesid Perez

He is highly responsible, creative, with initiative and punctuality. Likewise, his responsibly assumes the challenges and goals that the organization presents to it; He has an ability to adapt to change, with experience in personnel management, customer service in sales, creation of databases, knowledge in systems and knowledge in a second language (English). He is efficient in order to work in a team under high pressure conditions, as well as to solve problems efficiently and achieve the productivity goals set by the company and its work group.

Lead Account Management - Sutherland - Bogotá, Colombia

(2018-06 - 2019-12)

• Mapped processes to holistically examine business flow and identify improvement opportunities.
• Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
• Guided divestiture activities, drawing on deep understanding of various internal operational processes.
• Reviewed performance benchmarks and established metrics for future tracking.

Customer Service - Teleperformance - Bogotá, Colombia

(2016-10 - 2018-01)

• Promoted available products and services to customers during service, account management and order calls.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Investigated and resolved accounting, service and delivery concerns.

High School Diploma - Manuel Cepeda Vargas Bogotá, Colombia

Contac Center and Administration Technician - Customer Service - Sena Bogotá, Colombia

Professional in Modern Languages - Communications - ECCI University Bogotá, Colombia