Virtual Assistant | Customer Support Specialist | English Teacher
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Bilingual professional (English C1) with experience in Customer Support, Virtual Assistance, Logistics Coordination, and Technical Service Operations. Experienced using Zendesk, managing customer interactions, scheduling activities, documentation control, and supporting international clients.
Junior MFA Repair Coordinator - NCS Colombia
(2025-01 - 2025-05)
Coordinated repair workflows, scheduling, service documentation, customer communications, and operational quality processes.
Customer Service Representative - IntouchCX
Managed Hyundai loan inquiries, payment processing, documentation requests, and customer support via phone and email.
Customer Service Agent - Concentrix
Supported Disney+ customers with billing, account management, and technical troubleshooting.
Logistics Coordinator - Perfiles y Soluciones
Coordinated logistics operations, shipment tracking, documentation, and stakeholder communication.
TESOL Certification - Cambridge Instituto de Bogotá
Technical English Program - Centro Elect de Idiomas
