Alejandro Sandi Varela

My Skills can go from being very social, polite and having great communication up to learning new things quickly and easily so I can complete my work faster, better and in a more productive way.

I have really good experience in back office, managing documents and entering data: as well customer service with technical support.

I am a proactive person looking to learn and grow at my fullest potential.

Concentrix, Amherst Holdings — Post - Closer

• Process documents that are required after the purchase of every property.
• Ask for missing or corrected documents via email. Communicate with title companies to obtain and review mistakes on the requested documents for every property that has been purchased.
• Review and upload documents such as recorded deeds, title policies, HOA reports, and final HUD into the database (PRISM or Salesforce)
• Create and upload excel reports with the processed and tracked information for each property and bid list.
• Create manuals to optimize the momentum, and make it easier and faster to learn each process as the tasks can be assigned to different members of the team.
• Data entry on excel sheets, PRISM, and SF such as final pricing, notes, and missing documents, assign “Closers” to the properties, and modify existing data according to the business updates.

Concentrix: Cigna Medical, Proclaim. — Document Advisor level 2

• Provide the doctors and health care provider assistants with information regarding the patient's coverage before a service is rendered via email or fax.
• Give support and information about claims, refunds, reprocessing, appeals and benefits. 
• Use the different tools such as spreadsheets and company software to make sure that all the information is up to date, if not, make sure that we can update the account and communicate with the correct teams if required. 
• Fax, mail, or request letters that contain specific details regarding charges, benefits or the patient’s personal information.

Smile Direct Club — Document Advisor Level 2

• Communicate efficiently with the different departments through JIRA so they can resolve the issues and process inquiries as soon as the customer needs it. 
• Send information regarding ETA and updates according to every plan that was created via email.
• Provide information and support via different platforms such as email, social media and text messages.
• Compliance with different departments involved managing private data management.

CTP Mario Quiros Sasso/ UTN — IT Essentials

CTP Mario Quiros Sasso/ UTN — Libre office - MS Office