Alison Hernandez Ramirez

IT Specialist dedicated and experienced with 5+ years in the field, seeking to leverage knowledge in leadership roles, as well as continue to expand on it to drive positive change within the company.

• Assisted with scheduling, service protocol improvements, and quality assurance.
• Trained new employees and explained protocols clearly and efficiently.
• Built and maintained successful relationships with team members and management.
• Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.
• Achieved consistent rankings in monthly metrics in both level 1 and level 2 support.
• Provided thorough support and problem resolution for team members and clients.

High School diploma, Liceo Monseñor Ruben Odio Herrera, 2012