Allisson Solano

Customer service professional experienced in resolving customer issues, supporting sales, and maintaining HR records. Skilled in CRM tools, customer satisfaction, and clear communication across service and administrative settings.

Human Resources Assistant - FEMA INDUSTRIAL, S.A

(2023-01 - 2023-12)

• Maintained and digitized employee records to support accurate HR administration
• Reviewed employee training, technical competencies, and job profiles for compliance
• Assisted with reviewing client contracts

Customer service - Tribe Consulting

(2024-04 - 2025-03)

• Resolved customer concerns through knowledgeable, friendly service to support satisfaction
• Welcomed guests and delivered attentive customer service
• Conducted performance reviews for customer service staff

Customer Service Sales Representative - Sportline

(2025-06 - 2025-08)

• Guided customers through product selection and shared product information
• Processed customer transactions accurately using point-of-sale systems
• Organized promotional materials and collaborated with the team to improve service

National Bank BN, Contact business center

(2025-09)

• Tracked customer interactions in CRM software, conducted follow-ups, and resolved issues

Bachelor degree - LICEO BRAULIO CARRILLO

Bachelor degree - COLINA HIGH SCHOOL