Ana Sosa

Bilingual professional with experience in customer service, education, and administrative support. Skilled in effective communication, problem-solving, data entry, and handling digital platforms. Highly organized, detail-oriented, and committed to providing excellent customer service while working efficiently in fast-paced environments.

Guide freelance and environmental conferences - Parque Marino del Pacífico - Puntarenas, Costa Rica

(2008-01 - 2009-02)

• Design conferences according to animals and rescues.
• Delivered tours to foreigners and nationals, especially customers of the Marine Park.
• Organization and follow the instructions from our crew leader.
• Prepared reports and maintenance of records, Counting of visitors.

Customer service - Southerland Call Center

(2016-11 - 2017-02)

Customer Service, Call Center Support, Data Entry & Typing AT&T campaign.

Bilingual teacher - Liceo Mario Vindas - San Pablo de Heredia

(2010-04 - 2010-10)

• Support kids, lead classes, classroom management.
• Supported student learning and administrative tasks.
• Collaborated with multidisciplinary teams.

Bilingual teacher - Different Schools

(2015-08 - 2025-10)

• Support kids, lead classes, classroom management.
• Supported student learning and administrative tasks.
• Collaborated with multidisciplinary teams.

Licenciatura en Ciencias Marinas - Ciencias Marinas - San José UCR (2009-10-29)