Aude Richaud

My name is Aude, and I have over 10 years of international experience in customer service, fraud operations, and IT Service Desk. Throughout my career, I’ve always enjoyed helping people and solving problems, which has allowed me to grow into leadership roles. At Bridgestone, I started as a Help Desk Service Agent, was promoted to Senior Service Desk Analyst, and later became a Supervisor, where I led a team of 15 analysts.

My responsibilities included coaching, performance evaluations, recruitment, managing escalations, and ensuring SLA compliance. Before that, I worked as a Fraud Analyst at Amazon, strengthening my analytical and decision-making skills. I consider myself a collaborative, adaptable, and results-driven professional who enjoys developing people, improving processes, and delivering excellent customer experiences.

I’m now looking for an opportunity where I can continue growing as a leader while making a positive impact on both my team and the organization.

Customer Support and Operations Supervisor with over 10 years of international experience in customer service, fraud investigations, IT support, and team leadership. Proven track record of leading high-performing teams, improving operational efficiency, coaching employees, and delivering exceptional customer experiences. Fluent in French and Spanish with advanced English.

Graduate in Tourism and Customer Relations with a strong foundation in customer service, communication, and hospitality. Academic background complemented by international professional experience in customer support, fraud operations, IT Service Desk, and team leadership.