Chichi Lopez

Network Security Engineer with 7+ years of experience supporting large-scale enterprise environments across networking, and infrastructure operations. Proven expertise in troubleshooting complex issues, performing root cause analysis, and driving incident remediation to improve reliability and security posture. Strong background in Palo Alto Networks, Netskope SASE, Zero Trust Network Access (ZTNA), and advanced network security technologies.

Experienced in collaborating with cross-functional teams, supporting global infrastructures, and delivering scalable solutions in customer-facing environments.

Network Security Engineer at Netskope (2024-01 – 2026-12)

• Supported large-scale enterprise environments, handling escalations impacting global customers and distributed infrastructures. Performed root cause analysis to troubleshoot connectivity, policy enforcement, and traffic steering issues.
• Diagnosed performance issues across global POPs using packet captures, logs, and traffic analysis. Supported Netskope Private Access (ZTNA) deployments, authentication, and access-related issues.
• Collaborated with engineering teams to drive issue remediation and implement long-term corrective actions. Documented findings and contributed to knowledge base articles and troubleshooting procedures.

Senior Network Security Engineer (Level II) at Movate (2020-01 – 2024-12)

• Supported enterprise environments leveraging Palo Alto Networks NGFW and Panorama platforms. Performed root cause analysis and troubleshooting of complex security and infrastructure issues. Implemented and supported VPN technologies including IPsec Site-to-Site and GlobalProtect SSL VPN.
• Configured and troubleshot routing protocols including BGP, OSPF, and static routing. Managed security policies, NAT, SSL Decryption, and Layer 7 security controls (App-ID, Threat Prevention, URL Filtering).
• Supported High Availability (HA) deployments and centralized management through Panorama. Analyzed logs and packet captures to diagnose network and security-related incidents. Collaborated with customers and engineering teams to resolve critical issues across large enterprise environments.

Technical Support Assistant at Fujitsu (2018-01 – 2020-12)

• Provided technical support and troubleshooting for network-related issues across enterprise environments. Performed system monitoring and preventive maintenance activities to ensure service availability and reliability.
• Assisted in diagnosing connectivity and infrastructure issues through log analysis and root cause investigation. Created and maintained knowledge base articles (KBAs), technical documentation, and troubleshooting procedures.