Sol Camacho

With a robust background in customer service and technical support, I bring over six years of diverse experience across leading companies in the tech fields, such us Device Management, Compliance, Cybersecurity and Customer Service. My career journey has been marked by a commitment to excellence and a passion for resolving complex issues, ensuring customer satisfaction, and contributing to the success of my teams and colleagues, with excellent team work and excellent support to all my clients (no matter the issue or how easy or difficult the challenge is).

My journey through the roles I had worked for has equipped me with a unique blend of technical acumen and customer-centric focus. I am passionate about leveraging my skills to contribute to innovative solutions and enhance customer experiences in the tech, cloud and cybersecurity industry.

I am passionate on always learning new features, products and applications to increase my own knowledge and improve my own path.

• Provide advanced technical support and troubleshooting for client requests.
• Technical support in providing solutions and fixes when companies are being attack by viruses or malicious processes and applications.
• In-depth analysis and investigation on blocks or deny actions from Carbon Black products/applications.
• Assistance on creating different type of exclusion rules allowing specific processes traffic and applications to run or being execute.
• Advance level and analysis of different type of logs for each operating system such us: diagnostic, .Har, Procmon, Wireshark logs.
• Maintain and optimize software, performance, and application functionality.
• Support and experience supporting OS platforms such us Windows, macOS and Linux.
• Assistance during the installation process of each product/application.
• Assistance adding settings AV exclusions for extra antivirus running at the same time in the endpoints to prevent interop issues.
• Experience working with the tools such as Salesforce, Microsoft Office 365 apps, Jira, Confluence, Wolken…
• Troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.

Currently studying systems engineering at UAM University