Daniel Rivera Vega

Technology professional with more than seven years of experience at Align Technology, supporting high-volume production operations in a fast-paced multinational environment. Strong background in operational support, process improvement, KPI monitoring, employee training and cross-functional collaboration. Currently pursuing a Bachelor's Degree in Systems Engineering while continuously expanding technical skills in IT Support, Windows, SQL and C#.

Recognized for analytical thinking, adaptability, continuous learning and commitment to delivering high-quality results.

CAD Designer at Align Technology (2019-05 – Present)

• Provide operational and first-level technical support to multiple production teams, ensuring workflow continuity and quality standards.
• Train and mentor new employees, providing guidance on production protocols, internal systems and operational best practices to accelerate onboarding.
• Provide first-level operational support by resolving workflow, protocol and system-related issues for production teams.
• Monitor KPIs and production metrics to maintain efficiency and performance goals.
• Collaborate with multidisciplinary teams to resolve complex treatment cases.
• Manage workload distribution and case reassignment across production teams to maintain operational continuity and productivity.
• Contribute to process improvement initiatives focused on productivity and quality.
• Participate in production validation of new software releases by testing updated versions of proprietary tools, identifying functional issues and verifying that workflows operate as expected before and during production use.
• Support production teams of approximately 23–30 employees by resolving operational questions, workflow issues and protocol-related inquiries.

Bachelor's Degree in Systems Engineering – Universidad Americana (2022)