Daniel Romero

Results-driven professional with several years of experience developing strong skills in customer service, team training, process management, and data analysis. Throughout these years, I have built a solid ability to adapt to fast-paced environments, think critically, and consistently deliver high-quality results. My experience has strengthened my communication, leadership, problem-solving, and decision-making abilities, allowing me to contribute strategic value to teams and organizations while continuously growing both professionally and personally.

SOX Migration Specialist / Data Analyst at Mphasis (2025-06 – 2026-02)

Conducted in-depth analysis and validation of financial and customer data to ensure compliance with SOX standards. Developed and delivered detailed reports, managed invoicing processes, and implemented automation solutions using SAP and Excel to improve efficiency.

CRS Officer for HP at Mphasis (2022-12 – 2025-02)

Performed corporate research to support contract negotiations and product sales strategies. Oversaw documentation, compliance procedures, and maintained strong client relationships to ensure business continuity across multiple platforms such as email and meetings.

HR Support Specialist at Amazon (2021-10 – 2022-12)

Provided HR support for U.S. based employees, managing payroll, documentation, and compliance requirements. Delivered accurate resolutions to employee inquiries while ensuring adherence to company policies and regulations.

Customer Support & Training Specialist at Sykes (2017 – 2021)

Delivered customer service and technical support across multiple platforms (Chat, emails and pone calls). Enhanced operational processes through quality control initiatives. Designed and facilitated training programs for new hires, improving onboarding effectiveness.

Customer Service & Operations Assistant at Tukasa Café (2014 – 2017)

Supported daily operations, including sales, customer service, and inventory management. Developed strong teamwork, adaptability, and organizational skills in a fast-paced environment.

Professional Practicum in Physical Education at Asociación Centro Educativo Semillas (2026-01 – 2026-04)

At Centro Educativo Semillas, I completed my professional practicum, where I designed and implemented performance assessments, quarterly, monthly, and lesson plans. I independently delivered classes under the supervision of the assigned teacher, aiming to strengthen my teaching and classroom management skills. Additionally, I took part in the Student Games in futsal and soccer, fostering teamwork and student engagement through sports.

Full-time fitness trainer at Intensity Advance Complex (2026-05 – Present)

At Centro Deportivo Intensity, I work as a full-time fitness trainer, primarily assisting individuals in the proper execution of workout routines. My focus is on supervising technique and ensuring exercises are performed correctly, with the goal of enhancing physical performance and promoting a healthier quality of life.

Bachelor’s Degree in Physical Education Teaching – Universidad Florencio del Castillo (2026)

Call Center Executive Certification – Instituto Nacional de Aprendizaje (INA) (2016)

High School Diploma – Unidad Pedagógica Rafael Hernández (2016)