David Sanchez Cubero
Bilingual professional with 8+ years of experience in customer service, collections, financial operations, and BPO environments
Contratar a esta persona
Enviá una oferta de trabajo directamente a este candidato
Sobre mí
Bilingual professional with 8+ years of experience in customer service, collections, financial operations, and BPO environments. Experienced supporting U.S.-based clients and retirement plan processes while consistently meeting KPI and SLA goals. Strong background in account management, client support, and operational processes. Seeking remote or hybrid opportunities in Customer Support, Financial Services, Operations, Back Office, or Shared Services.
Experiencia
Senior Process Executive - Cognizant - Costa Rica
(2025-05 - 2026-05)
- Supported U.S. retirement plans (401k / 403b) while ensuring SLA compliance and operational accuracy.
- Provided bilingual customer support and process guidance for retirement-related inquiries.
Loan Specialist - Service First - Lagunilla, Heredia
(2023-06 - 2024-01)
- Managed loan processes, financial documentation, and bilingual customer support.
- Assisted clients through financial procedures while maintaining service quality standards.
Customer Service & Collections Agent - Bill Gosling - Belén, Heredia
(2021-06 - 2023-05)
- Handled account management, collections, and dispute resolution in KPI-driven environments.
- Delivered customer-focused solutions while maintaining productivity and compliance metrics.
Customer Service Clerk - SnowSoft - San Pedro, Montes de Oca
(2018-09 - 2019-11)
- Provided customer service and real-time system management support.
Educación
Technician - Electronics in Telecommunication - CTP San Sebastián (2022)
Operator - Information and Communication Technology - INA (2019)
High School Diploma - CEMEJA Ricardo Jiménez (2017)
